#TheDayWithTrae - This week on “The Day With Trae,” guest host Alicia Crank welcomed Jesse Jones, a former KIRO 7 journalist and director of Your Washington, the government agency responsible for improving government work for Washingtonians. Crank explained that she invited Jones to address public curiosity following his departure from KIRO 7 last year and his new role with Your Washington.

Jones clarified that in June of the previous year, KIRO 7 informed him they would be eliminating his department, putting his life and career at a crossroads. At 61, he felt it was too early to fully retire, opting for a semi-retirement that included media gigs and consulting. Unexpectedly, he received a call from the Governor-elect Bob Ferguson’s office, inviting him to join the transition team. Initially puzzled, Jones learned they wanted him to establish and lead a customer experience division, Your Washington.

Jones explained Your Washington emphasizes customer experience by shifting focus away from state government. He believes that government traditionally works for itself, rather than for the people it serves, a characteristic he aims to change by making government easier for the customer. Emphasizing common interactions with government that are often unpleasant due to inefficient, siloed systems, Jones’ goal is to ensure all people are treated with empathy and equity, regardless of their background or location, and to improve trust, ease, and efficiency in government services.

Visit wa.gov to learn more about Your Washington and all things Washington State government. 

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